1. Introduction
This Privacy Policy explains how Removevivcharge ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website (removevivcharge.world) and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Removevivcharge
Industrial Estate, 1 Severnvale, Knowlesands WV16 5JL, United Kingdom
Email: clients@removevivcharge.world
Telephone: +44 1746 218711
For data protection enquiries, contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
3. Personal Data We Collect
- Identity data: name, title
- Contact data: email address, telephone number, postal address
- Communication data: messages sent via our contact form or email
- Transaction data: programme enrolment details and payment references (processed by third-party payment providers; we do not store full card details)
- Technical data: IP address, browser type, device information, operating system
- Usage data: pages visited, time on site, referral source
- Cookie data: preferences stored in localStorage (see our Cookies Policy)
4. How We Use Your Data
- Responding to enquiries and providing customer support
- Delivering workout programme services you have requested
- Processing payments and managing subscriptions
- Sending service-related communications (not marketing, unless consented)
- Improving our website through analytics (only with your consent)
- Complying with legal and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following bases:
- Consent: marketing communications and non-essential cookies
- Contract: fulfilling services you have purchased or enquired about
- Legitimate interests: operating and improving our business, preventing fraud
- Legal obligation: tax records, responding to lawful requests from authorities
6. Data Retention
- Contact form enquiries: 24 months from last communication
- Active member records: duration of membership plus 6 years (for tax and legal purposes)
- Marketing consent records: until consent is withdrawn, plus 6 months
- Analytics data: anonymised after 14 months
- Cookie preferences: 12 months in localStorage
7. Data Security
We implement appropriate technical and organisational measures including HTTPS encryption, access controls, staff training on data protection, and regular review of our security practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
8. Your Rights Under UK GDPR
You have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion where there is no compelling reason to continue processing
- Restriction — limit how we use your data in certain circumstances
- Objection — object to processing based on legitimate interests or for direct marketing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent — at any time, where processing is based on consent
To exercise any right, email clients@removevivcharge.world. We will respond within one month.
9. Third-Party Processors
We use trusted third-party providers for website hosting, email delivery, payment processing, and analytics (with consent). Each provider operates under a Data Processing Agreement compliant with UK GDPR. We do not sell your personal data to third parties.
10. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements or adequacy regulations approved by the UK Government.
11. Children's Data
Our services are intended for adults aged 18 and over. We do not knowingly collect data from children under 18. If you believe we have collected such data, please contact us immediately.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated date. We encourage you to review this policy periodically.